By using our mail-in repair service, you acknowledge and agree to these terms and conditions. Please read them carefully before proceeding with any repair service.
AppleSeed Repairs' liability begins only after your device has been physically received and logged into our system at our facility. Prior to confirmed receipt at our location, all shipping-related claims must be handled through your chosen shipping carrier's claims process.
Before sending your device for repair, please ensure that all important data including photos, messages, contacts, and documents are properly backed up. While we take utmost care during repairs, certain procedures may require system resets or updates that could result in data loss. AppleSeed Repairs cannot recover lost data and will not be held liable for any data loss during the repair process.
By signing the check-in documentation or proceeding with repair services without signing, you acknowledge and accept our assessment of your device's condition at check-in. This documented condition will serve as the official record and baseline for your device's state upon receipt. Proceeding with repair services, whether signed or unsigned, constitutes acceptance of our documented condition assessment and waives any liability for pre-existing damage or conditions.
If you cancel a repair after parts have been ordered, refunds for part payments will be processed only after we receive our refund from the parts supplier. Since parts are ordered and paid for specifically for your repair, we must wait for supplier credit before issuing your refund. Once we receive the supplier credit, your refund will be processed within 5-7 business days. Please note that this timeline begins from the date we receive the supplier credit, not from the date of cancellation.